PacSun Review – Is PacSun a legit fashion store or a no-good store that you should avoid?

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PacSun is an American clothing brand which says it is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youths.

The question is whether PacSun is a legit fashion store that you can actually trust for your fashion needs. Does PacSun offer elegant high-quality styles that you’ll want gracing your body? Also, does PacSun offer top online buying services (like easy ordering, fast delivery, fine return process, etc)?

This PacSun Review will put the California fashion retailer under the microscope in order to answer these questions and many others.

What is PacSun?

PacSun is the catchy brand name of the California based clothing company Pacific Sunwear of California, LLC. Surprised there’s “sunwear” in the company’s name?

PacSun actually started as a small surf shop in Seal Beach, California, selling items from established surf brands. The company saw success, and before long it expanded to include skate and street wear brands.

Today, PacSun is a robust fashion retailer dedicated to delivering exclusive collections of the most relevant brands and styles. PacSun offers women, men, unisex, and kids wear, so it literally has items for everyone. PacSun delivers these items using an online store and a fine network of brick-and-mortar stores. The PacSun online store can be found here: www.pacsun.com. PacSun’s network of physical stores are over 400, and are located in all 50 US States and Puerto Rico.

Is PacSun legit?

PacSun is definitely a legit fashion brand. Founded by Jack Hopkins and Tom Moore in the early 1980s, PacSun has been in existence for about 40 years. In this time, PacSun has seen it all, but still stands as a fine physical and online destination for high-quality lifestyle apparel and other fashion products.

For example, PacSun has gone from being a private company to being a public company, and again to being a private company. Also, PacSun has gone through three bankruptcy filings. The latest of these was in 2016 which saw it re-emerge as a private company, and owned by Golden Gate Capital.

Though PacSun has reduced its footprints from about 1,300 stores across the US to just about 400 stores, it is very much in business. It is also going strong with its online store which fulfils orders satisfactorily both domestically in the US and internationally.

PacSun is definitely not a scam outfit that will rip you off. There is no chance that it will take your money and not deliver the goods, or that it will take your money and give you virtually worthless goods.

What products does PacSun offer?

PacSun has grown from a surf shop to a fashion all-rounder. For example, when using the online store, the main menu tabs include Women, Men, Unisex, Kids, Jeans, Swim, Brands, and Sale. Each tab opens a wide variety of products.

For example, the women, jeans, and swim categories have the following products types.

WomenClothing: Jeans, Hoodies & Sweatshirts, Pants, Basic Tees & Tanks, Graphic Tees, Shorts, Tops, Dresses, Swimwear, Sweaters, Jackets, Skirts, Loungewear, Activewear, Intimates, Two-Piece Sets, Accessories: Jewelry, Socks, Hays & Beanies, Bags & Backpacks, Hair Accessories, Belts, Sunglasses, Beauty & Wellness, Home Accessories, Gifts Shoes: Sneakers, Boots, Sandals & Slides
JeansPants: Sweatpants, Cargo Pants, Trousers, Utility Pants, Baggy Pants, Nylon Pants, Joggers Jeans: Stacked Skinny, Skinny Jeans, Slim Fit Jeans, Vintage Loose, Black Jeans, Sustainable Jeans, Ripped Jeans Hop by Fit: Straight Leg Jeans, Mom Jeans, Boyfriend Jeans, Slim Fit Jeans, Dad Jeans, Baggy Jeans, Jeggings, Bootcut Jeans, Jeans Short, Carpenter Pants, Cargo Pants Shop by Trend: Distressed Jeans, Two-Tone Jeans, Print & Embroidery, Loose Fit Jeans, High Waisted Jeans
SwimWomen’s Swim: Bikini Tops, Bikini Bottoms, One Pieces, Swim Cover-Ups, Top Swim brands Men’s Swim: Swim Trunks, Boardshorts

PacSun specifically advertises delivering an exclusive collection of the most relevant brands and styles to a community of inspired youths. So, while its inventory is impressive, it is targeted at teens and young adults. Also, PacSun does not offer Plus Size apparel.

That said, if you need any of its offerings, ordering from the online store will not be a problem. The PacSun website is intuitive and easy to use. You can easily browse through the product categories or use the search button to find particular items, then proceed to checkout.

PacSun Prices

The favourite advertisement of most fashion retailers is “providing quality pieces at affordable prices”. Interestingly, PacSun does not add the “affordable pricing” part to its advert thrusts or taglines.

Thus, it is not overly surprisingly that PacSun is not a low-priced fashion retailer. If you want a discount fashion shop, it definitely is not PacSun. For example, at this time of writing, there’s hardly a dress going for less than $30, or a Jeans going for less than $40.

Why is PacSun seemingly expensive? The short answer has to be the quality of its offerings. Unlike most discount fashion shops that offer imitations or lookalikes of high-end pieces, PacSun offers high-end pieces. PacSun sells real authentic products. So, when you shop in PacSun, you’ll be getting high-quality products that will stay with you for long, without fading away or falling apart.

PacSun Promo Codes

Smart shoppers who want to save hunt down promo codes and coupons as they shave off something off prices of merchandise. With PacSun relatively pricy, we checked to see if it offers promo codes which you can use to knock down prices.

PacSun has a “promotions” page where you’ll find all its special promos and discount codes. However, even with this promo page, we do not think PacSun is generous enough. A look at the promo offers at the time of writing this review is revealing. The offers were:

  • Get a $5 reward for joining PacSun’s loyalty program
  • 10% off student discount
  • Free Standard Shipping and Returns on all US Denim orders
  • Free Standard Shipping on all US Women’s Swim orders
  • Free Standard Shipping and Returns on all footwear
  • Free Standard Shipping on all US orders over $50

Free shipping offers everywhere, and not much of price slashes. Thus, PacSun shoppers will not find promo coupons to seriously knock down prices. However, if you look up the PacSun Sales page, you’ll find items that are discounted by as much as 50% – 80%.

For example, in the dresses section of the Sales page, you’ll find pieces with prices knocked from about $40 to just below $20.

PacSun Shipping

The PacSun online store ships to US addresses as well as to addresses in many countries around the world.

There are different shipping options depending on where you’re shipping to. For domestic US orders, PacSun supports Standard Shipping, Express Shipping, and Overnight Shipping with times and rates as follows:

Shipping OptionShipping TimesShipping Costs
Standard Shipping7 business days (10 – 12 days to Alaska, Hawaii, and Puerto Rico)$6
Express ShippingWithin 3 business days$13
Overnight Shipping1 business day (must order before 9AM)$20

Interestingly, at this time of writing, PacSun had a time-limited free standard shipping offer. US shoppers can have their orders shipped to their homes, and this comes with a relatively low minimum order requirement ($50).

For international orders, shipping options, shipping times, and shipping rates are available in the PacSun website.

PacSun leverages on its large network of brick-and-mortar stores to offer Store Pick-up for US shoppers, where they can buy online and have it shipped to the nearest PacSun physical store for pick up.

However, PacSun says pick-up orders are available for pick up as soon as 2 hours after such orders are placed. This means that pick-up orders depend on stock availability in the selected PacSun store. In our opinion, the “buy online, pick-up in store” feature should give shoppers the opportunity to get, from a central PacSun warehouse, items that are not available in the PacSun store nearest to them. However, the way PacSun operates the “buy online, pick-up in store” feature defeats this.

PacSun Returns

PacSun allow shoppers to return items that are not 100% satisfactory. However, returns for real-money refunds must be made within 30 days of ordering. For returns made after 30 days, the refunds are issued to e-gift cards, redeemable online and in-store.

PacSun supports both Return by Mail, and Return In-store. You can choose to ship an online order back to PacSun’s processing facility, or you can return it to any of PacSun’s physical stores.

However, there are a couple of items which are considered “Final Sale” and cannot be returned. These include: Earrings, masks, and women’s underwear. Swimwear may be returned but only if unworn and with original tags and sanitary panel intact.

For US returns, PacSun makes return by mail easy by offering return labels. After getting approval to return an item, you can print a prepaid and pre-addressed return label, then affix this to your return package and send to the post office. With the return labels, you will not need to search for return shipping address, neither will you not need to pay shipping fees up front. However, the return shipping label cost $7, which will be deducted from your refund.

Can you contact PacSun?

There are different ways to contact PacSun, from the traditional postage mail, to email, and from live chat to telephone.

For the traditional route, you can send a mail addressed to: PacSun Customer Service, 3450 E Miraloma Ave, Anaheim, CA 92806. For the email service, visit the PacSun “Contact Us” page to find a link to a contact form. After filling and submitting the contact form, a customer support agent will be in contact via email.

For the Live Chat, the PacSun chat bots live on nearly all pages of the website. Click the chat box icon wherever you see it to star a conversation with an agent. For the telephone service, simply dial the number: 877-372-2786.

However, the PacSun customer support service is not available 24/ 7. Support agents are only active during the business hours of 9am – 5pm (PST, Monday – Fridays.

What people think of PacSun

It is safe to say that PacSun is not many people’s darling. This is because PacSun have relatively poor rating in the top customer reviews platforms.

For example, at the time of writing:

  • in Sitejabber, PacSun had 248 customer reviews, and scored 2.17/ 5
  • in Trustpilot, PacSun had 515 customer reviews, and scored 1.4 / 5

There were a few complaints by customers of receiving delivery of items not close to what was pictured/ordered. Though such complaints are relatively few; they are more than we’ll expect to find in a site that pride itself on selling authentic products.

However, one of the biggest hits on the PacSun ratings has to be the complaints of “missing orders”. There are just too many of these complaints. Needless to say, no one will rate an online store if the order it purportedly delivers is not received.

The other very significant PacSun complaint is poor customer service. Given the nature of the other significant PacSun complaints, we understand why “poor customer service” will be another significant complaint. For example, there’ll understandably be an impasse and customer frustration when a customer complains of not receiving an order, but PacSun maintains that it has been delivered. There is even a verified case where PacSun asked the customer to provide a police report.

What we think of PacSun

There is no doubt that PacSun is a legit fashion store. There is also no doubt that PacSun sells authentic products. It is a shopping destination where you can get high-quality fashion pieces. Though you may find PacSun pricey when you put it side by side your regular discount fashion shops, it is actually cheaper to buy many branded items in PacSun than buying these items directly from the brands. An example is PacSun’s Playboy collections.

Also, compared to a lot of online stores, PacSun actually shines in their delivery times. We are really surprised at the relatively low rating of PacSun in the top customer review platforms. Of course, significant PacSun complaints (like those of missing orders, and poor customer service) should not be glossed over, but these do not automatically turn PacSun from being a legit fashion store.

PacSun Pros and Cons

Pros

  • Has a large inventory of merchandise, which includes clothing, footwear and fashion accessories for men, women, and kids
  • Offers high-quality merchandise that are well made
  • The website is easy to use, and makes for easy ordering
  • Delivery is relatively fast
  • Provides return labels to make it easy to return US order that customers find unsatisfactory
  • There are different channels for seeking assistance if needed (which are: postal mail, email, live chat, and telephone)

Cons

  • Does not offer Plus size apparel
  • It is not possible to modify or cancel an order once placed
  • PacSun’s items are relatively pricey
  • PacSun does not offer many price slashing coupons and promo codes
  • There are too many complaints of missing orders
  • Customer support service is not available round the clock
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