JCPenney Review – Is this interesting shop legit?


JCPenney is one of the many online stores that advertise as a one-stop-shop for all your needs. It is one of those stores that offer virtually everything you need, including clothing and fashion accessories, household goods, smart home tech, and more.

Should you shop at JCPenney for your needs?

Be the smart shopper. Ask some questions; and only if you get satisfactory answers should you proceed.

  • Is JCPenney legit?
  • Is JCPenney good quality?
  • Why is JCPenney so cheap?
  • Does JCPenney fulfil orders?
  • Does JCPenney respond to customer complaints?
  • Is JCPenney doing better than other one-stop online shops like it?

This review put JCPenney under the microscope in order to provide the information that will help you answer these questions and others that you may have.

Is JCPenney legit?

In strict legal terms, there is no doubt that JCPenney is legit.

The first store was opened in 1902 in Kemmerer, Wyoming, by James Cash Penney and two of his associates. It was incorporated under the name J. C. Penney Company in 1913. JCPenney became a public company when it was listed on the NYSE in 1929. It traded on the NYSE for 91 years. Amidst bankruptcy in 2020, it was delisted from NYSE and was listed in OTC Pink where it traded for only a few months.

Following the take-over by Simon Property Group and Brookfield Asset Management, JCPenney once again became a private company.

Even if you skip this ‘legal stuff’, you’ll still find that JCPenney is legit. We understand that to most shoppers, the most important gauge of legitimacy is whether a store fulfil orders satisfactorily. Does JCPenney fulfil orders? Yes.

As of writing, JCPenney operates over 600 physical stores. You can walk into the nearest JCPenney store and buy what you need from a myriad of merchandise. Some of these stores provide many other services, including Salon, Optical, Portrait, and in-store events designed for Kids and Students from colleges and universities.

You can also use its online store (at to make purchases, and your item will be shipped to your door. JCPenney is not one of those scam online stores that will take your money and not deliver your order. Know that JCPenney even began selling online in 1983, using Vietron videotex. That was before the internet.

JCPenney Products

Now let’s talk about JCPenney dresses, JCPenney curtains, JCPenney jewelry, and all the amazing things you can buy from JCPenney.

JCPenny says it takes pride in being a one-stop-shop for all your needs. It adds that it has as many options as you can imagine, including your favourite brands. Interestingly, JCPenney is not just ‘talking big’. JCPenny actually has a humongous inventory. You can buy a whole lot of things in JCPenny.

In the main menu of the JCPenny website, you’ll find the offered products arranged by types, into the following tabs:

  • Back To School
  • Trending Now
  • Home & Lifestyle
  • Women
  • Men
  • Juniors
  • Baby & Kids
  • Shoes & Accessories
  • Jewelry
  • Sephora Beauty & Salon
JCPenney product categories

JCPenney not only has a wide variety of products, but it also has a huge selection of each product type. With a huge selection to choose from, you are more likely to find something that you love.

In JCPenney, you can shop the latest fashion styles. You can check out a variety of Women’s blouses and dresses, men’s polos and khakis, girls’ dresses and capris, boys’ shorts and graphic tees, lovely and stylish swimwear, and more. JCPenney has jewelry for every event, from engagement rings to diamond earrings, men’s watches to silver jewelry, and more. You’ll also find an unbeatable selection of shoes and other fashion products to complete your style. In fact, JCPenney has clothing and fashion accessories for the whole family.

When shopping for mattresses, you’ll find every size, from twin mattresses to California king, and in the firmness you prefer. You’ll also find stylish comforters sets and other essentials to adorn your bed with.

The Home and Lifestyle tab has other products that include Home Décor, kitchen appliances and wares, furniture, bath accessories, and more. You’ll find some of the best couches and coffee tables from Signature Design by Ashley. You’ll find a myriad of options for lighting and rugs, as well as cute small accent pieces for walls and shelves. This category also holds cool gadgets for the tech-savvy. You’ll find games, fitness trackers, smartwatches, and a bunch of other smart home techs from brands like Sharper Image and Brookstone. In fact, JCPenney has fine products to make your home gorgeous.

JCPenny Pricing – Why is JCPenney Jewelry so cheap?

JCPenney says it is your one-stop-shop for fantastic savings. It even boasts that your journey towards better value starts and ends with JCPenney, either at its online store or at its closest physical store.

Thankfully, JCPenney does not only make promises of offering fantastic prices, it actually comes cheap. Compare the prices of JCPenney products with those of similar products in other stores, and you’ll see that JCPenney is relatively cheap.

For example, at the time of writing:

  • Shoes start at $19.99
  • Shorts start at $12.99
  • Tees start at $4.99
  • Swim wears start at $9.99
  • Home items start at $5.99
JCPenney prices

The main reason why JCPenney is cheap is its commitment to low-pricing. It even has a price match guarantee which ensures that you always find value in your purchase.

With the JCPenney Price Match Guarantee, you can get your items from the store lower than they are listed. Within 14 days of your purchase in JCPenney, if you find a lower price on an identical item at a competitor’s store, take the evidence to JCPenney and it’ll match the lower price and refund you the difference.

JCPenney Coupons and Discount Codes

We all love coupons, don’t we? Who will rather pay full price items when there are opportunities to get the items for 20% – 70% of their listed prices? Those opportunities come in the form of coupons/ discount codes.

The good news is, you’ll find a lot of JCPenney Coupons. They are literally all over the place. You’ll find JCPenney Coupons to get free stuff, you’ll find JCPenney discount codes that significantly slash prices, you’ll find birthday offers, and more.

JCPenney coupons, JCPenney discount codes

Is the JCPenney giveaway legit? Yes. At the time of writing, one such amazing offer is the JCPenney discount code: MYDEAL7.

Using this discount code, you can get 25% OFF orders of under $75, or 30% OFF orders of $75 and more.

Other offers included:

  • Up to 60% off End of Summer Sale
  • 80% OFF Final Take Clearance
  • Using JCPenney Rewards, earn points towards getting $10 store credit with every purchase

JCPenney Rewards is the brand’s loyalty program. You earn points for every qualifying purchase you make in JCPenney. 1 point is given for every $2 spent. However, when you pay with your JCPenney Credit card, you earn points 2x faster. That is, you get 1 point for every $1 spent. After earning 200 points, these can be exchanged for a $10 reward. So, the more you shop in JCPenney, the more rewards you’ll get.

Is JCPenney good quality

How many shoppers will knowingly buy poor-quality merchandise just because they come cheap? You definitely will not find us in that bracket. It is important to know if the quality of JCPenney is any good. So, is JCPenney good quality?


JCPenney sells real products of good quality. If you like branded products, JCPenney sells many great brands, from clothing brands to beauty brands, and more. The range of jewelry and other products offered by JCPenney is also good quality. On the whole, for a low-priced store, JCPenney offers relatively good quality products.

JCPenney Shipping

Will you get your JCPenney order fast, and how much will it cost you?

First, JCPenney ships only to the US (continental states). It currently does not ship orders internationally, except to APO/FPO/DPO addresses.

JCPenney offer different shipping options; and their rates depend on your order total as follows:

Purchase AmountStandard Shipping (7-9 business days)Premium Shipping (3 business days)Express Shipping (2 business days)Expedited Shipping (1 business day)
Up to $74.99$8.95$12.95$19.95$29.95
$75 – $98.99free$12.95$25$35
$99 – $149.99free$14.95$25$35
$150 and abovefree$14.95$35$45

These shipping rates are not the friendliest around.  us, JCPenney offers free shipping. US Shoppers will get free Standard Shipping for orders of $75 and above.

JCPenney also offers in-store delivery which allows you to ship your online order to a nearby JCPenney store for pick up. Store delivery is free for orders of $25 and more, while it cost $3.95 for orders under $25.

The advertised delivery times are fine. However, you’ll find many JCPenney customers on review platforms complaining that their orders arrived late. So, it is safe to say that, most often than not, JCPenney does not meet up with its delivery times.

JCPenney Return Policy – Can you return a JCPenney order?

If you make a purchase and it is not what you expected, you will not want to be left with an unwanted item.

1. Can you return a JCPenney order?

Yes. When shopping in JCPenney, you will not have to be stuck with an item you do not want.

Like any serious retailer, JCPenney accept returns. Many merchandises bought in-store or online can be returned in their original condition.

2. Are there JCPenney items that cannot be returned?

Yes. The items that are final sales and cannot be returned to JCPenney are:

  • Gift Cards
  • Monogrammed Items
  • Personalized Items
  • Altered Items
  • Body Jewelry
  • Face Masks
  • Ear Piercing Kits
  • Perishable Foods and Services

3. How to return JCPenney items

There are two ways to return an item:

  1. Return at Store – take the item to a JCPenney store near you, and provide the receipt
  2. Returns by Mail – complete the ‘returns’ form on your invoice, include it in the return package and mail it to the JCPenney facility nearest to you (JCP has three returns addresses: Reno NV, Lenexa KS, Columbus OH)

However, JCPenney does not offer free returns, so customers are responsible for return postage. Also, you will have to pay restocking fee when you return some JCPenney items, especially furniture.

4. How long do you have to return a JCPenney item?

The return window differs from item to item. For example:

  • All fine jewelry must be returned within 60 days of making the purchase
  • All fitness trackers and smart watches must be returned within 10 days
  • Electronics, Fitness Equipment, Furniture and Mattresses must be returned within 48 hours of delivery

5. How long will it take to get back your money?

JCPenney posts relatively fast times. For example, it says that:

  • Refunds going to JCPenney Credit Card will take 3- 4 days (from the day the merchandise is received)
  • Refunds going to a Bank Card or Debit Card will take 7 – 10 days

JCPenney Complaints

As of writing this review, JCPenney did not have great ratings in the top customers’ review platforms. For example:

  • In Trustpilot, it was rated 1.5/ 5 from 1,031 reviews
  • In Sitejabber, it was rated 3.15/ 5 from 488 reviews

This means that there were many customers who were not satisfied with the service of JCPenney and had complaints.

Looking at the reviews, significant JCPenney complaints included:

1.      Issues with Shipping and Delivery

These issues took different forms. There were too many complaints of late deliveries to suggest that, most often than not, JCPenney does not meet up with their delivery times. There are also many complaints of lost orders because the order is shipped to the wrong address.

2.      Issues with Coupons and Discount Codes

JCPenney floods its site with promo codes, but there are many complaints that these do not often work.

In fact, some customers have even called JCPenney out for lying to customers with coupons and discount codes. You’ll find complaints that JCPenney advertises coupons for getting items for lower, but even after applying these coupons, you are still charged the full price.

3.      Terrible Customer Service

Perhaps, the most damning JCPenney complaint is terrible customer service. The review platforms are flooded with complaints from customers that JCPenney support agents are unhelpful, and sometimes even rude.

Pros and Cons of shopping in JCPenney


  • Great product selection
  • Affordable pricing
  • A price match guarantee
  • Numerous coupons and promo codes to score great deals
  • A range of shipping options, including overnight delivery
  • Free shipping is offered


  • Discount codes may not work
  • Too many complaints of late deliveries and orders shipping to wrong addresses
  • Too many complaints of customer support being unhelpful
  • Customers pay return postage
  • Restocking fee applies when returning some items (like furniture)

Final Thoughts

JCPenney is one of the best-known retail stores in the United States. It is a legit store that has been around for over 100 years, Though it is past its peak, JCPenney is doing better than many other department stores.

It is well-stocked in each department, to ensure that even the choosiest shopper will find what they want. Also, it has a commitment to affordable pricing; and it shows this by relatively low listing price, numerous coupons for great deals, and offering a price match guarantee. Importantly, the quality is fine.

There are a few rough edges that need straightening out, especially those issues with the customer service. However, on the whole, JCPenney looks good. If you are in the U.S. and are looking for a fine one-stop store for quality and affordable items, JCPenney makes a great destination.


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